Houston-based transportation provider Excargo Services aligns planning, preparation, and communications to support the retail industry during the rush of the holiday season.
Houston, Texas – December 5, 2013 – For retailers, the holiday season can be the most important time of the year. And for their carrier, the ability to meet transport and delivery needs when demand is at its peak can make or break a retailer’s season, which often represents 20 to 40 percent of a retailer’s total annual sales. This year Houston-based transportation provider, Excargo Services, is poised to provide the vital support the retail industry needs during the rush of the holiday season.
At Excargo, preparations for the 2013 holiday season began months ago, especially for the company’s food and beverage-sector customers.
“This is performance-time for many of our customers. Being on point when it comes to warehousing and distribution operations, as well as transportation is critical,” said Ashley Reynal, Excargo Services Sales and Marketing Specialist. “There is so much preparation that goes into making it all happen at crunch time. If a carrier can’t deliver, retailers could face lost sales.”
When it comes to preparation, the key element is communication. “During this time when retailers are so busy with their distribution, the communication between the carrier and the retailer has got to be in place before the first piece of inventory leaves the production floor,” said Reynal.
For Excargo, that means approaching the holiday season with as much urgency and knowledge of customer priorities as the retailer. “We’re going into this holiday season with a staff that is fully committed to getting it right,” said Reynal. “This is the busiest season for our beverage customers, so our role is to tackle the obstacles that arise without slowing them down. We have the ability to manage the details so they can focus on their core business.”
Excargo’s warehousing services showcase the company’s ability to manage the details that make the most difference to customers during a holiday rush. “We pick up containers, bring them to our facility, and make sure we’re staffed up to receive the product, transload it, reconfigure it, and get it ready to go. We’ve got to be in alignment on everything so we can make our customer’s appointment at their dedicated time with the right product,” said Dana Fagler, Excargo’s Inside Sales and Warehouse Manager.
And Excargo’s investment in industry-leading tracking and communications technology pays off with the ability to maintain real-time communication with customers once the rush hits. “Constant communication with our customers is our first priority. That means we’re prepared with alternative solutions to a problem, when one arises,” said Reynal, adding that Excargo’s ability to customize communication according to customer needs has eliminated chances that important details might be overlooked during a rush.
“We make the holidays happen, for our customers and for their consumers,” said Excargo President Marcia Faschingbauer. “Our technology and the detailed information we supply, allow our customers to make the right decisions. Our task is to enable them to meet their goals and celebrate a successful year together.”
About Excargo Services
Excargo delivers customized transportation services to the Gulf region. We’re a carrier with specialized experience handling time-sensitive, high-value loads. We provide drayage, transload, and van carrier services along with dedicated intermodal and warehousing offerings. Our award winning safety program, total supply chain visibility, and advanced technology can save you time and money. For more information, please visit www.excargo.com, or call (713) 921-7700.